Refund Policy
Awakepilot is a software product of Codentum L.L.C. This policy applies to paid Awakepilot licenses.
14-day full refund
Request a full refund within 14 calendar days of your original purchase, for any reason. Downloading, activating, or using Awakepilot does not remove this offer.
Request a refund
Email hello@codentum.net with your purchase email address, order or transaction ID, and purchase date. An explanation is optional.
Do not send a full card number, card security code, password, or license key. Keep purchase details out of public support issues.
Processing and payment provider
We confirm the outcome by email. Approved refunds return to the original payment method through the seller or payment provider on your receipt. The provider and your bank determine when the credit appears.
If your receipt lists a merchant of record, you can also contact its order-support channel. We can help you reach the appropriate seller.
After a refund
The refunded paid license is no longer valid. Remove it from your Macs and stop using it. Free manual sessions remain available.
Consumer rights and payment problems
The 14-day offer does not limit mandatory consumer rights or additional protections from the seller on your receipt. Contact us about duplicate charges, failed delivery, or defective software even after the voluntary refund period.
Future policy changes do not reduce the rights offered when you made an earlier purchase.
Current availability
Paid checkout is being prepared. This policy applies when paid sales begin. Free downloads and trials without a charge have no payment to refund.